Patient Information Guide
MPatient Focused Care allows us to:
- Respect your values, preferences and expressed needs.
- Coordinate and include you in information about your hospital stay.
- Provide education to you as necessary.
- Assist you in maintaining your comfort.
- Do whatever we can to maintain your comfort.
- Provide you emotional support and alleviate your fear and anxiety.
- Involve your family and friends in your care as you wish.
- Provide an effective transition to your home by offering appropriate education and support resources.
- We allow a family member to stay in your room with you 24 hours a day. This gives them the opportunity to actively participate in the recovery process and preparation for discharge and to assist you by hearing various instructions and information provided by your doctors and nurses.
What to Bring
- When you are preparing for your admission to Arkansas Heart Hospital, be sure to bring the following:
- Complete list of medications that you are currently taking, both prescription and over-the-counter.
- Prior Reports - any reports your physician(s) gave you to bring to the hospital.
- Insurance Information - medical insurance information cards, pre-certification information, and any other documentation required by your insurer.
- Identification - photo ID, such as a driver’s license or passport and Social Security card.
- Family Contacts - list of telephone numbers where members of your immediate family can be reached if necessary. Include only persons with whom you want the hospital to communicate.
An advanced directive includes a Living Will, Medical Power of Attorney, or Mental Health Power of Attorney. A living will is a written declaration by a competent person 18 years or older, directing the medical care of the person when they are unable to state their wishes. A Living Will may include the withholding or withdrawal of life-sustaining procedures when a terminal condition exists.
A medical power of attorney gives another person the power to make medical decisions on someone’s behalf if and when the individual becomes disabled or incapacitated. A mental health care power of attorney gives another person the power to make mental health care decisions on someone’s behalf when the individual is incapable.
Information regarding healthcare directives is available at the concierge desk in the lobby. Your patient care nurse can also provide you with this information.
Children are welcome for short visits. Children must be escorted by an adult and may not stay in the patient room for longer than 30 minutes. Children are not to be left in the room with the patient unattended. Children must be supervised by an adult at all times.
Concerns During Your Hospitalization
Your satisfaction with your care is important to us. Should you or your family members have concerns about the care you are receiving while hospitalized, you may contact the Hospital Resource Nurse at 219-7562. We encourage you to voice your opinion regarding the care you have received, and we welcome your comments. Your feedback will be treated in a confidential manner.
Discharge Needs/Case Management
All patients are assessed on admission for discharge planning needs. This assessment is conducted by the patient care admitting nurse. Patients who meet criteria for referral will receive a Case Management assessment to identify existing or potential needs, and/or barriers to achieving effective outcomes. If you have concerns about your discharge or the discharge of a family member, inform your nurse.
The 24-Hour Heart Emergency Center at Arkansas Heart Hospital offers emergency care for heart-related emergencies. Our emergency room is staffed by world class physicians and a well trained and skilled staff, all with a special focus on providing the best emergency heart care.
Feelings of anxiety and uncertainty often affect both you and your family when you are hospitalized. Sometimes you or your family may have a concern or conflict with your planned course of treatment. You may be worried about the extent of treatment for irreversible or terminal conditions. You may ask to meet with your doctor or nurse. If your concerns are not resolved after meeting with these individuals, you or your family may ask our staff or your doctor for an Ethics Committee review.
The main lobby is open from 5:30 A.M. until 9:00 P.M. daily. After 9:00 P.M. and before 5:30 A.M. you may enter the hospital through the Emergency Room at the north end of the building.
Our staff uses safe practices and the proven guidelines from both the World Health Organization and Centers for Disease Control and Prevention to prevent infections, with special care given to the surgical areas. Hand washing is the single most effective means of preventing the spread of infection.
Please give your nurse a list of any medications, including your dosage and the time of day you take your medication. Be sure to include any non-prescription medications such as aspirin, vitamins and herbal remedies. This includes any investigational medication you may be taking in accordance with approved research programs. Your nurse will review your medications with your physician and the pharmacy.
We understand that some of our patients have special likes and dislikes regarding food. You may bring food into the hospital; however, you may have been placed on a special or restricted diet so please check with your nurse regarding any restrictions. The Heartbeat Café is open for breakfast, lunch and dinner daily. Click here for a map of area restaurants.
Pagers for Family
While a patient is undergoing a procedure or is in PACU (recovery), in-house pagers are available so you are never out of touch with the condition of your family member or significant other. Pagers are available from the concierge in the main lobby.
If you or your family need pastoral assistance, you may call our Chaplain at 501-690-9983, page at 501-395-0260, or ask your nurse to make contact for you. Feel free to contact your own pastor or other clergy member.
Rapid Response Team
If you are concerned about a clinical situation that you feel is not being addressed, call the Rapid Response Team at Ext. 7562 for Clinical Assessment. A team of clinicians will be available to assist with the situation.
Patients can register for admission at the concierge/reception desk located in the main lobby on the first floor directly in front of the main entrance. The registration area handles pre-admissions and admissions for all scheduled inpatient and outpatient surgeries as well as scheduled medical admissions. Please bring your insurance information to facilitate the admission process. When you are admitted to Arkansas Heart Hospital, you will receive a notice of your patient rights and will be asked if you have or would like to complete an Advanced Directive (Living Will). An Advanced Directive is a statement indicating who, if anyone, may be responsible for making decisions concerning your medical care should you become unable to do so yourself.
Security is available on the premises 24 hours a day. In addition, the parking lot is patrolled by security, as well as monitored by camera, on a regular basis. Escorts to vehicles after dark are available upon request.
Arkansas Heart Hospital is a SMOKE-FREE/TOBACCO-FREE facility in accordance with Arkansas State Law, Act 134. The use of tobacco products are not allowed anywhere on hospital grounds. Failure to comply is punishable by a fine.
- Notary Public: The service of a Notary Public is available at the hospital. If you need a notary, contact a staff member.
- Wheelchairs: Wheelchairs are available to individuals requiring this type of assistance. A staff member can make the necessary arrangements.
- Other: If you have any other special requirements or needs, please discuss them with your nurse or a staff member.
If you wish to contact a patient in our hospital, please call the operator at (501) 219-7000 and ask for the patient’s room, using the patient’s first and last name.
The televisions in our patient rooms have local, entertainment and dedicated health education channels with information in both English and Spanish.
Valuables and Personal Belongings
Valuables such as money, jewelry or other articles of value should not be kept at the hospital. You should make arrangements with a family member or friend to take these items home for you. Eyeglasses, dentures and hearing aids are an important part of your life and require special care. Tell your nurse that you use these.
The staff at Arkansas Heart Hospital recognizes that family and friends play an important role in the healing process. We acknowledge this by encouraging visitors during the course of our patient stays.
An area in the patient’s room has been designed for the use of two family members or two support individuals to stay in the patient’s room overnight.
Persons with fever, cold or flu symptoms or those recently exposed to a communicable disease (mumps, chicken pox, flu, etc.) are asked to delay their visit until they are well.
VISITATION IN PACU (POST ANESTHESIA CARE UNIT)
In the hours immediately following surgery, it is necessary to limit visitation until the patient is transferred to their room upstairs. We appreciate your cooperation during this time period so that we may ensure that your loved one is stable and beginning the recovery process appropriately. Your loved one is our PRIORITY.
PACU Visiting Hours:
8:00 A.M. – 8:20A.M.
10:00 A.M. – 10:20A.M.
12:00 P.M. – 12:20P.M.
2:00 P.M. – 2:20P.M.
4:00 P.M. – 4:20P.M.
6:00 P.M. – 6:20P.M.
8:30 P.M. – 8:50P.M.
What to Expect During Your Stay
Arkansas Heart Hospital recognizes the unique needs of heart patients. In addition to your medical needs, your comfort and the comfort of your family and friends are the most important objectives we have.
Who Will Take Care of You
Your primary care team is a registered nurse (RN) and a patient care partner (PCP). Other professionals such as a respiratory therapists, pharmacists, medical technologists and radiology technologists will also be a part of the team involved in your care.
Our nurses receive extensive training specific to cardiovascular care which is another key factor in the hospital’s patient focused care model.
All of our patient rooms are private and have been equipped to meet the special needs of heart patients. Each room is specifically designed to be an intensive care room, allowing our staff to deliver all your care from the most critical care stages through routine observation and discharge in one room. The ability to deliver a continuum of care from critical through discharge in one place allows us to focus on your needs without having to relocate you and your family.
Helpful Information for After Your Stay
You may be eligible for financial assistance, depending on your income and other medical needs. To apply for this program, you should contact our Medicaid Assistance Services Representative at (501) 219-7204.
Medical Records Request
The security, confidentiality and storage of the medical record is the cornerstone of the Health Information Management department. All medical records, patient care information and data shall be regarded as confidential and available only to authorized users. A written authorization is required from the patient or their legally qualified representative before any information from a medical record is released. Information may be released to other healthcare facilities for continued care, without a signed authorization by the patient. To obtain medical records and health information, please call 501-219-7209.
Understanding Your Hospital Bill
Our business office routinely files all necessary hospital claims to insurance companies for reimbursement. The patient, however, is ultimately responsible for paying the bill. It is extremely important that we be given all information regarding the patient’s insurance as soon as possible so that the business office can verify if it is in effect and determine the nature of coverage.
We are aware that hospital and physician bills can be complex. Services provided by your doctor, emergency room physician, surgeon, anesthesiologist, radiologist, pathologist and any other consulting physician will be billed by their respective offices.
Most insurance plans do not cover 100% of your hospital stay. Co-payments and deductibles are due at the time of service. If you are unable to pay the balance in full, you can make arrangements for installment payments by calling (501) 219-7811.
For questions about your bill:
If your last name starts with the letter A-H, call (501) 978-8609.
If your last name starts with the letter I-Q, call (501) 978-8610.
If your last name starts with the letter R-Z, call (501) 978-8605.
Medicare: (501) 978-8602
Medicare HMO: (501) 978-8600
To make payments online to our secondary business office, please click here.