This position is responsible for being the subject matter expert for the electronic medical record for the hospital and clinics and all other clinical applications. Responsible for assisting in the day to day maintenance and function of the various applications managed by MIS department, including but not limited to frontline trouble shooting, monitoring queues, user maintenance, assisting with upgrades, testing, and implementations. Also responsible for understanding customer needs, researching issues and designing and delivering quality resolutions. Works to continually assist in improving systems through upgrades, expansion and other ongoing development efforts.
Analyst must be an example of living the Core Values of Arkansas Heart Hospital: Highest Expectations in Quality, Excellence through Innovation, Accountability through ownership, Resilience without Compromise, Teamwork with results
Create and maintain user access for clinical applications for all departments.
Assist with maintenance of all clinical applications including building user accounts, monitoring queues, correcting and filing failed documents.
Provides on-call support for clinical applications/systems.
Provides technical support and end-user training for clinical applications/systems.
Maintains current knowledge of health reform initiatives, HIPAA compliance and patient care as they pertain to clinical application/system needs.
Monitors and reports on project activities and reports on status within published timelines.
Reviews documentation release(s) by software developers to keep apprised of changes and upcoming developments in software applications.
Communicates any software problems and issues to the software development and support teams.
Prepares complex program, system and user documentation for enhancements.
Performs complex analysis and troubleshooting for various clinical applications.
Provides technical support and end-user training for EMR and other clinical applications.
Explains technical material in an understandable manner to less technically proficient users.
Manage 3rd party Vendors to contractual obligations and escalate issues as needed.
Performs other duties as assigned.
- Education: Bachelor’s degree or equivalent professional-level experience preferred.
- Licensure/Certifications: None required.
- Experience: Minimum of two years’ experience developing, supporting, maintaining and/or administering information systems. Experience with clinical electronic medical records preferred.