Medical Assistant/Patient Registrar – FT

Full Time Job Category: Medical Assistant Shift Type: Days

Job Summary:

This position is responsible for assisting clinical team members by performing a variety of duties for patients within the patient-focused care system and under the direction/supervision of a physician/mid-level provider, registered nurse and/or licensed practical nurse. Assumes, under the direction of the Laboratory, responsibility for patient specimen testing, quality control, quality improvement and equipment maintenance and for POC testing.  Responsible for admitting/registering patients to the appropriate department (i.e., clinic, emergency room, day patient) within the facility. Accumulates and enters all necessary demographic and billing information in the computer system with timeliness and accuracy. May act in the capacity of a cashier

Primary Duties:

  • Ensures facility paperwork is available and actively participates in the admission process (i.e., patient arrival/check-in for clinic visit).
  • Actively participates in administering patient care and ensures a safe and comforting environment.
  • Responds to patients needs in a timely manner.
  • Performs/assists with positioning patients and transferring patients (i.e., from wheelchair to exam table or bed; from bed to chair, wheelchair or stretcher). Transports patients as needed.
  • Reports changes in condition to the nurse in a timely manner.
  • Maintains personal responsibility for professional growth and development.
  • Applies the knowledge of growth and development to appropriate patient populations.
  • Maintains patient confidentiality.
  • Maintains universal precautions.
  • May travel to satellite clinics.
  • Performs other assigned duties as directed by supervisor based on demonstrated competency.


  • Admits/registers patients for office visit, procedure, diagnostic testing or admission to the hospital.
  • Explains policies, answer questions on patient admission and gathers all necessary information and signatures according to hospital policy and procedures.
  • If admitting patient to the hospital, assigns patient to a room, notifies designated nursing station of patient’s arrival and arranges transport of patient to the room.
  • Notifies appropriate outpatient departments when the patient has arrived and provides directions to the destination.
  • Performs preadmission functions as defined in hospital policy.
  • May perform pre-certification/benefit verification processes in an efficient and timely manner.
    • UHC pre-certification is required on all IP stays within 24 hours of admission regardless of weekend or holidays.
    • Registration will contact UHC upon notification of IP status to initiate pre-cert.
  • Greets patients, families, and visitors arriving at the registration desk in a friendly, courteous manner.
  • Serves as liaison with clinical departments, patients and families regarding admission and registration processes.
  • Ensures patient and family needs are met and addressed while they are in lobby areas.
  • Remains focused on “Delighting our Customers”.

Booking and Scheduling:

  • In collaboration with inpatient admission, OR, Cath Lab and Radiology, may coordinate the booking and scheduling of patients and transmit bookings to concierge throughout the shift.
  • May, in an active manner, solicit information from patients, doctor’s office staff and insurance companies to complete the Admission Questionnaire form and insurance pre-certification information.



  • Education: High school diploma or G.E.D. required. Graduate of an accredited Medical Assistant program.
  • Licensure/Certification:  MA – certification preferred. BLS certification required upon hiret. Basic EKG skills required within 6 months of employment. Certification is to be renewed by recommended renewal date on certification card.
  • Experience: With MA diploma, or MA certification, none required. Without, minimum of six (6) months continuous and recent patient care experience required, preferably in an acute care setting. Knowledge of EHR and ability to navigate EHR preferred. Minimum of two years related work experience required, preferably in a medical office setting. Knowledge of medical office terminology desirable. Must have proficient computer skills.