Solutions Specialist II – MIS (FT)

Full Time Job Category: Business/Professional
Arkansas Heart Hospital Little Rock, AR

Position Summary:

The Solutions Specialist’s primary responsibility is to build relationships with clinical and administration staff and provide outstanding technical consulting and support to allow a great patient experience.

We are looking for an individual that is excited about working for a company that is growing with a great culture and will be an example of living the Core Values of Arkansas Heart Hospital:  Highest Expectations in Quality, Excellence through Innovation, Accountability through Ownership, Resilience without Compromise, Teamwork with Results.

Work Schedule:

8+ hour shifts including some nights, weekends and holidays.

Primary Duties:

  • Build relationships with Physicians and Hospital staff and provide outstanding technical consulting and support to allow a great patient experience
  • Troubleshoot difficult IT problems without the use of SOPs
  • Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Travel as needed to support remote clinics throughout the state.
  • Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications.
  • Audit the quality of work performed by team members and provide constructive feedback when/if asked.
  • Notify customer and third-party service providers of issues, outages and remediation status.
  • Serve as escalation point for Solutions Specialist I and Support Teams.
  • Advise users of information systems of current and future system plans.
  • Participate in meetings as required.
  • Maintain and grow existing operational documentation.
  • Adhere to all hospital and departmental safety policies.
  • Adhere to the hospital’s Exposure Control Plan.
  • Maintain confidentiality of all personnel, patient, financial and other information.
  • Perform other tasks as assigned.

 

Qualifications/Specifications:

  • Education: College degree in IT related field preferred. High School Diploma or GED required.
  • Licensure: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications preferred
  • Experience: 5+ year experience in Solutions Specialist/Engineer type role. Experience working in a Network Operation Center or Security Operation Center preferred