FINANCIAL ASSISTANCE
Depending on your income and other medical needs, you may be eligible for financial assistance. To apply for this program, please contact our Financial Counselor at 501-219-7275.
UNDERSTANDING YOUR HOSPITAL BILL
Our business office routinely files all necessary hospital claims to insurance companies for reimbursement. The patient, however, is ultimately responsible for paying the bill. It is extremely important that we be given all information regarding the patient’s insurance as soon as possible so that the business office can verify if it is in effect and determine the nature of coverage.
We are aware that hospital and physician bills can be complex. Services provided by your doctor, emergency room physician, surgeon, anesthesiologist, radiologist, pathologist and any other consulting physician will be billed by their respective offices.
Most insurance plans do not cover 100 percent of your hospital stay. Co-payments and deductibles are due at the time of service. If you are unable to pay the balance in full, you can make arrangements for installment payments by calling 501-219-7275.
NO SURPRISE BILLING
For information about your rights and protections against surprise medical bills, please click the link below.
No Surprise Medical Billing Official Notice
Right to Receive a Good Faith Estimate of Expected Charges
BILLING ESTIMATES/HOSPITAL CHARGES & RATES
Our Online Price Estimator offers a quick, secure way to view estimates for many common tests and procedures, helping you plan your care. Visit our Online Estimation tool here and enter your insurance information or select self-pay to receive an estimate in minutes.
Hospital Charges & Negotiated Rates – Download and review information about hospital charges and negotiated rates with insurance payers for Arkansas Heart Hospital and Encore Medical Center.
FOR QUESTIONS ABOUT YOUR BILL:
Payment & Payment Plans: 501-758-0348
Billing office, Customer Service 501-219-7850
MEDICAL RECORDS REQUEST
The security, confidentiality and storage of the medical record is the cornerstone of the Health Information Management department. All medical records, patient care information and data shall be regarded as confidential and available only to authorized users. A written authorization is required from the patient or their legally qualified representative before any information from a medical record is released. Information may be released to other healthcare facilities for continued care, without a signed authorization by the patient. To obtain medical records and health information, please visit Medical Records