Position Summary

This position is responsible for assisting clinical team members by performing a variety of duties for patients within the scope of practice of an LPN or Medical Assistant using the patient-focused care system and under the direction/supervision of an RN or physician.

Primary Duties

Patient Care:

  • Actively participates directly with patient care and ensures a safe and comforting environment.
  • Responds to patient needs in a timely manner.
  • Transports patients as needed.
  • Welcomes patients and ensures the admission paperwork is available; actively participates in the admission process.
  • Performs/Assists with positioning patients and transferring patients from bed to chair or wheelchair or stretcher.
  • Performs/Assists with range of motion exercises and ambulating.
  • Reports abnormal conditions to the RN or physician in a timely manner.
  • Identifies the organization of the human body, including its systems, structure and functions.
  • Demonstrates general principles of cleanliness (asepsis).
  • Applies the principle of basic nutrition to patient care.
  • Provides basic emergency care.
  • Coordinates the booking and scheduling of patients for procedures/appointments
  • Serves as liaison with physician/facility, patient and families regarding patient care.
  • Performs other duties as directed by supervisor, based on demonstrated competency.
  • Maintains patient confidentiality.
  • Maintains universal precautions.

Clinic patient work up 

  • Actively solicits information from patient’s doctor’s office staff, and  insurance pre-certification information
  • Explains procedures and answers questions regarding patient care and scheduled procedures.
  • Identifies, reports and records changes that result from disease or trauma to patient’s respiratory, cardiovascular, neurologic, gastrointestinal, genitourinary, reproductive, musculoskeletal, metabolic, psychological, integumentary, sensory, immune, hematologic and nutritional systems.
  • Able to apply simple dressings and assist RN/MD with more complex dressings.
  • Accurate and complete medication reconciliation.
  • Completely update the patient’s medical record at each visit including allergies, hospitalizations, and surgeries in the electronic medical record system with timeliness and accuracy.
  • Documents Flu and Pneumonia immunizations.
  • Performs 12 lead EKG
  • Obtains weight and basic patient information.
  • Performs phlebotomy and blood glucose monitoring.
  • Travels to outreach satellite clinics.
  • Performs clerical duties as needed.

Qualifications/Specifications

  • Education: Graduate of an accredited Practical Nurse program or Medical Assistant program required.
  • Licensure/ Certification:  If LPN – Current state licensure as a Practical Nurse or licensure from a state within the Nursing Compact required. Current BLS at time of employment.
  • Experience: None required. Minimum of 6 months’ continuous LPN or Medical Assistant experience preferred.

Responsible for performing all phlebotomy procedures in a timely manner. Performs procedures according to physician’s orders in the patient’s chart or per prescription on outpatients. As a member of the care team, the phlebotomist is responsible for working collaboratively with other members to ensure the safe and accurate delivery of patient care. Assumes, under the direction of the Laboratory, responsibility for patient specimen testing, quality control, quality improvement and equipment maintenance.

Primary Duties

Pre-Analytical:

  • Uses EHR to print patient requisitions.
  • Performs routine venipuncture or capillary puncture using proper procedure and technique. Refers to Specimen Collection and Handling Procedure.
  • Follows correct procedure for patient identification and labeling specimens. Refers to Patient Identification and Specimen Labeling Policy.
  • Correctly labels and centrifuges specimens.
  • Maintain an organized clean work enviroment

Analytical:

  • Performs CoaguCheck testing according to established procedure.
  • Accurately records INR results on the requisition.

Post-Analytical:

  • Uses the EHR to look up and print patient reports.
  • Sorts and charts patient reports.
  • Logs and files reference lab reports.
  • Perform Lab billing

General:

  • Complies with the following policies:
  •  Incident Management Plan
  •  Device-Related Adverse Events
  •  Hazard Communication Program
  •  Exposure Control Program
  •  Fire and Electrical Safety
  • Maintains patient confidentiality.
  • Maintains and cleans phlebotomy area and ensures it is well-stocked.

Qualifications/Specifications:

  • Education: High School diploma or equivalent required.
  • Licensure/Certification: MA certification preferred. BLS certification required within the first 30 days of employment. Basic EKG skills required within 6 months of employment. Certification is to be renewed by recommended renewal date on certification card.
  • Experience: Min. 2 years phlebotomy experience required. Knowledge of EHR and ability to navigate EHR preferred.

Position Summary:

  • Advanced Practice Registered Nurse (APRNs)/Physician Assistant (PA) collaborates with physicians and works with other healthcare providers as needed to individualize the healthcare needs of their patients. APRN/PA provides diagnosis and treatment of health problems; focus on the effects health problems have on the patient and the family; explain health problems and the effects of medications; emphasize wellness and self-care; and manage their own case load.
  • APRN/PAs with prescriptive authority maintain a current collaboration agreement with a physician (as well as a physician who is available in their absence) who contractually agrees to be available for consultation and referral while maintaining the appropriate contracts as required by the Arkansas State Board of Nursing/State Medical Board.
  • APRN/PAs perform physical exams; order/ interpret lab and radiologic studies; diagnose and treat acute and chronic health problems; provide health maintenance; and promote healthy lifestyles for patients.

Work Schedule

  • Work schedules are agreed upon by the collaborative physician, Chief Clinical Officer (CCO) and APRN/PA to meet the needs of the patients.

Primary Duties:

  • Conducts comprehensive patient assessments according to patients presenting symptoms, progress and age-specific parameters.
  • Documents findings and communicates all pertinent information to interdisciplinary team members and collaborative physician(s) as appropriate.
  • Coordinates with interdisciplinary team members in the development, evaluation, and revision of the plan of care as appropriate to meet the patients needs and goals.
  • Provides competent care and ensures the provision of a safe and comforting environment resulting in a high level of patient satisfaction.
  • Provides education to patients/families/significant others, incorporating age-specific criteria and assessment of readiness to learn.
  • Maintains patient confidentiality.
  • Maintains standard universal precautions.
  • Prescribes and administers medications as outlined by prescriptive authority contract and completes treatments according to policies and within age-specific parameters.
  • Maintains and completes all required patient record documentation.
  • Directs admission and discharge planning in conjunction with interdisciplinary team identifying discharge medications, writing prescriptions, outlining dietary restrictions, discharge activities and follow up appointments to facilitate discharge process.
  • Utilizes critical thinking skills and decision making at an advanced level, i.e., lab, diagnostic test interpretation, etc.

Position Summary

Assist clinical team members by performing a variety of duties for patients within the scope of practice of an LPN using the patient focused care system and under the direction/supervision of an RN.  Assumes, under the direction of the Laboratory, responsibility for patient specimen testing, quality

Primary Duties

Patient Care:

  • Actively participates in the admission process including, but not limited to collecting the patient history, allergies and home medication list.
  • Actively participates in the transition of care process including, but not limited to, assisting patient/family with preparations for discharge and wheelchair transportation to private or commercial vehicle.
  • Provides competent direct care and providing for a safe and comforting environment resulting in a positive patient/family experience.
  •  Maintains competency for use of clinical patient care equipment.
  • Documents and reports abnormal observations to the RN in a timely manner.
  • Assists in the maintenance of skin integrity with the use of emollients, creams, etc. Cares for superficial skin tears under the direction of the RN.
  • Maintains patient confidentiality.
  • Maintains standard precautions.
  • Carries out medical orders such as administration of medications and treatments, within hospital policy and within patient population-specific parameters.
  • Provides BLS in response to emergency situations.  Provides ACLS under the direction of the RN and provider in emergency situations.
  • Performs Point of Care procedures in a timely manner according to established policy and procedure.  Documents required information and complies with all Point of Care quality control standards.
  • Adheres to hospital policy and procedures.

Technical Activities:

  • Observes, reports and records changes that result from disease or trauma to patient’s respiratory, cardiovascular, neurologic, gastrointestinal, genitourinary, reproductive, musculoskeletal, metabolic, psychologic, integumentary, sensory, immune, hematologic, and nutritional systems.
  • Observes, reports and records the patient’s condition.
  • Monitors intravenous lines for adequacy of fluids and operations and reports any non-functioning line as observed with visual inspection.
  • Performs oral /nasal /endotracheal suctioning.
  • Establishes patient setup/connection tasks including NIBP, SaO2 and ECG.
  • Collects specimens such as urine, stool, sputum.
  • Applies warm and cold compresses.
  • Performs 12 lead EKG.
  • Monitors and performs vital signs using a variety of equipment, and reports abnormalities to RN.
  • Performs surgical preps on patients.
  • Obtains weights and basic patient information on new admissions.
  • Assists RN/MD in removal of sheath and applies manual pressure or c-clamp after hemostasis has been established.
  • Observes sheath site for signs of bleeding and notifies RN of any changes.
  • Provides clerical duties as needed.
  • Able to apply simple dressings and assist RN with more complex dressings.
  • Performs blood glucose monitoring.
  • Performs hemostasis monitoring test.
  • Performs intake and output measurements.
  • Performs calorie counts.
  • Performs ostomy care.
  • Administers medications in a safe manner.
  • Provides peripheral intravenous site care and is able to discontinue peripheral intravenous therapy.
  • Collaborates with the RN in developing, implementing, and evaluation of the outcomes of the teaching plan.

Qualifications/Specifications

  • Education: Graduate of an accredited Practical Nursing program.
  • Licensure/ Certification: Current state licensure as a Practical Nurse or licensure from a state within the Nursing Compact.   BLS certification required prior to providing direct patient care.  Successful completion of ACLS certification is required prior to completion of clinical orientation.

Position Summary:

This position is responsible for assisting clinical team members by performing a variety of duties for patients within the scope of practice of an LPN using the patient-focused care system and under the direction/supervision of an RN or physician.


Primary Duties:

  • Actively participates directly with patient care and ensures a safe and comforting environment.
  • Responds to patient needs in a timely manner.
  • Transports patients as needed.
  • Welcomes patients and ensures the admission paperwork is available; actively participates in the admission process.
  • Performs/Assists with positioning patients and transferring patients from bed to chair or wheelchair or stretcher.
  • Performs/Assists with range of motion exercises and ambulating.
  • Reports abnormal conditions to the RN or physician in a timely manner.
  • Identifies the organization of the human body, including its systems, structure and functions.
  • Demonstrates general principles of cleanliness (asepsis).
  • Applies the principle of basic nutrition to patient care.
  • Provides basic emergency care.
  • Coordinates the booking and scheduling of patients for procedures/appointments
  • Serves as liaison with physician/facility, patient and families regarding patient care.
  • Performs other duties as directed by supervisor, based on demonstrated competency.
  • Maintains patient confidentiality.
  • Maintains universal precautions.

Physician Nurse

  • Applies the principle of basic nutrition to patient care.
  • Observes, reports and records the patient’s condition.
  • Coordinates the booking and scheduling of patients for procedures/appointments.
  • Collaborates with the RN/MD in developing, implementing and evaluation of the outcomes of the teaching plan.
  • Explains procedures and answers questions regarding patient care and scheduled procedures.
  • Assists with patient charges as necessary.

Qualifications/Specifications:

  • Education: Graduate of an accredited Practical Nurse program required.
  • Licensure/ Certification: Current state licensure as a Practical Nurse or licensure from a state within the Nursing Compact required. Current BLS within 30 days of employment. ACLS required prior to participating in walk stress testing.
  • Experience: None required. Minimum of 6 months’ continuous LPN experience preferred.

Willing to consider Nurse, Paramedic or EMT  for this position and offer training and assist to get certified as HBO.   Full training provided for this position.  

This position is responsible for administering hyperbaric oxygen therapy and diagnostic testing to patients of the Wound Care Center under the supervision of a Certified Hyperbaric Registered Nurse or Board Certified Hyperbaric Registered Physician. Assists in providing coverage when needed in the Wound Care Center in the absence of the Hyperbaric Registered Nurse. All therapeutic and diagnostic modalities will be ordered by the Hyperbaric Physician.

Work Schedule

Flexible schedules to cover all shifts and weekends, as hospital needs demand.

Primary Duties

Patient Care:

  • Actively participates directly with patient care and ensures a safe and comforting environment.
  • Responds to patients need in a timely manner.
  • Transports patients as needed.
  • Welcomes patients and ensures the admission paperwork is all available and actively participates in the admission process.
  • Assists patients with ADLs including meals, bathing and hygiene needs.
  • Performs/Assists with positioning patients and transferring patients from bed to chair or wheelchair or stretcher.
  • Performs/Assists with range of motion exercises and ambulating.
  • Performs Cardiac Rehab exercises with patients as per protocol.
  • Reports abnormal conditions to the RN in a timely manner.
  • Assists in the maintenance of skin integrity with the use of emollients, creams, etc. Cares for superficial skin tears under the direction of the RN.
  • Identifies the organization of the human body, including its systems, structure and functions.
  • Demonstrates general principles of cleanliness (asepsis).
  • Applies the principles of basic nutrition to patient care.
  • Provides basic emergency care.
  • Performs Point of Care procedures in a timely manner according to established policy and procedure. Documents required information and complies with all Point of Care quality control standards.

Technical Activities:

  • Identifies, reports and records changes that result from disease or trauma to patients respiratory, cardiovascular, neurologic, gastrointestinal, genitourinary, reproductive, musculoskeletal, metabolic, psychological, integumentary, sensory, immune, hematologic and nutritional systems.
  • Observes, reports and records the patients condition.
  • Monitors intravenous lines for adequacy of fluids and operations and reports any non-functioning line as observed with visual inspection.
  • Performs oral/nasal/endotracheal suctioning.
  • Establishes patient setup/connection tasks including NIBP, SaO2 and ECG.
  • Collects specimens such as urine, stool and sputum.
  • Applies warm and cold compresses.
  • Performs 12 lead EKG.
  • Monitors and performs vital signs using a variety of equipment, and reports abnormalities to RN.
  • Performs surgical preps on patients.
  • Obtains weights and basic patient information on new admissions.
  • Assists RN/MD in removal of sheath and applies manual pressure or c-clamp after hemostasis has been established. Observes sheath site for signs of bleeding and notifies RN of any changes.
  • Provides clerical duties as needed.
  • Able to apply simple dressings and assist RN with more complex dressings.
  • Performs blood glucose monitoring.
  • Performs hemostasis monitoring test.
  • Performs intake and output measurements.
  • Performs calorie counts.
  • Performs ostomy care.
  • Administers medications in a safe manner.
  • Provides peripheral intravenous site care and is able to discontinue peripheral intravenous therapy.
  • Collaborates with the RN in developing, implementing, and evaluation of the outcomes of the teaching plan.

Qualifications/Specifications:

  • Education: High School diploma or equivalent required. Graduate of an approved hyperbaric medicine course required OR Graduate of RN or LPN accredited college or Paramedic or EMT trained.
  • Licensure/Certification: Must be licensed within 1 year of employment for the HBO Certification. Must hold a current license in EMT, Paramedic, LPN, RN, APRN or RT.
  • Experience: None required. Minimum of six (6) months continuous experience in an acute care setting preferred.

Position Summary

The Case Manager Discharge Planner/Utilization Review provides focused discharge planning, initiated as early as possible after admission, to facilitate timely and appropriate discharges in collaboration with the patient, family, and clinical care team.  They further utilize the nursing process for age and diagnosis of specific populations to assess, plan and evaluate the care of a designated case load of patients so that clinical and financial outcomes are achieved.

Work Schedule

Flexible schedules to cover all shifts and weekends, as hospital needs demand.

Primary Duties

Discharge Planning:

Provides focused discharged planning, initiated as early as possible after admission, to facilitate timely and appropriate discharges.

  • Maintains current, accurate information regarding community resources to facilitate discharge planning.
  • Identifies patients with complex discharge planning needs arising from diagnoses, therapies or psychosocial or other relevant circumstances.
  • Documents discharge planning activities in the medical record.
  • Facilitates transfers to appropriate higher level of care facilities when services are not available based upon the facility’s Scope of Care (e.g., pediatric or neonatal intensive care).
  • Includes alternative care facility placement, DME, family involvement and community resource referral in discharge planning activities.
  • Directs and delegates activities associated with executing the discharge plan to appropriate personnel

Communicates effectively with patients, families, physicians, staff and other customers.

  • Communicates clearly and accurately in both verbal and written form.
  • Consistently demonstrates tact, diplomacy, sensitivity and professionalism.
  • Exhibits appropriate telephone protocol.
  • Adheres to proper channels of communication in a courteous and cooperative manner.
  • Acknowledges each patient complaint within the shift and takes appropriate action.
  • Greets patients and visitors promptly and makes them feel welcome.
  • Utilizes correct procedure in regard to hospital information systems and communication with ancillary departments.
  • Actively participates in inter-disciplinary health team conferences.

Dimensions of Patient Care Employee:

  • Identifies and corrects conditions that affect employee safety; upholds safety standards.
  • Maintains stable performance under pressure or opposition; handles stress in a manner that is acceptable to others and to the organization.
  • Makes customers and their needs a primary focus on one’s actions; develops and sustains productive customer relationships.
  • Having achieved a satisfactory level of technical and professional knowledge in position related to areas, maintains current development and trends in area of expertise.
  • Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Utilization Review:

Maximizes positive financial outcomes for his/her designated case types.

  • Develops and demonstrates organizational skills and effective time management skills on a daily basis.
  • Compares and contrasts resource utilization before and after a planned change.
  • Identifies and implements changes/strategies to improve profitability of targeted case types.
  • Ensures optimization of reimbursement through assignment of proper coding for specific cases.
  • Monitors and analyzes variances from standard and individualized clinical paths.
  • Assesses efficiency and cost effectiveness of interdepartmental systems.
  • Identifies and communicates problems/inefficiencies in interdepartmental operations to the Director, Case Management.
  • Assists the Director, Case Management in planning, implementing and evaluating strategies to correct/improve problems/inefficiencies.
  • Performs and/or delegates admission and continued stay review for all payers and levels of care; performs these responsibilities within 24 hours of admission and continued stay reviews not less than every three (3) days.

Utilizes consistent processes to assure that all patients are evaluated and monitored for appropriate resource consumption.

  • Applies utilization review criteria objectively for admissions, continued stay, level of care and discharge readiness, using Milliman Care Guidelines or other facility criteria guidelines.
  • Screens and coordinates admissions and transfers, including emergency and elective care, observation status, conversions from outpatient to inpatient care and out-of-area transfers.
  • Participates in the investigation and collaborates with the attending physician in case denials and appeal process.
  • Collaborates with the attending physician when the medical record documentation does not reflect admission or continued stay criteria and confers with Case Management Director and/or Medical Director for assistance when consensus cannot be reached with the attending physician.
  • Ensures facility processes for working with external reviewers is followed in a timely and complete manner.
  • Communicates external UR determinations to patient and/or family when applicable.

Participates in the Case Management/Utilization Review Committee formal processes.

  • Collects and aggregates utilization data for tracking and trending reports.
  • Coordinates and maintains data to address issues of over-utilization, under-utilization and admission necessity.
  • Attends CM/UR Committee meetings as assigned.
  • Actively collaborates with CM Medical Director to maximize appropriate and efficient care of patients.
  • Is knowledgeable of and supports the AHH Utilization Review Plan.
  • Assists with coordinating peer review, focused reviews or other studies as directed by the CM/UR Committee

Communicates effectively with patients, families, physicians, staff and other customers.

  • Communicates clearly and accurately in both verbal and written form.
  • Consistently demonstrates tact, diplomacy, sensitivity and professionalism.
  • Exhibits appropriate telephone protocol.
  • Adheres to proper channels of communication in a courteous and cooperative manner.
  • Acknowledges each patient complaint within the shift and takes appropriate action.
  • Greets patients and visitors promptly and makes them feel welcome.
  • Utilizes correct procedure in regard to hospital information systems and communication with ancillary departments.
  • Communicates, coordinates and conducts at a minimum weekly inter-disciplinary health team conferences for individual case types.

Contributes to modifications in nurse and physician practice patterns to continuously improve quality of care, patient satisfaction and appropriate use of resources.

  • Maintains current knowledge of national standards or practice, as well as Joint Commission standards, appropriate to medical and nursing specialty.
  • Identifies educational needs of individual or groups of clinical staff through daily contact; conducts informal education of staff, as appropriate; communicates learning needs to the appropriate Director and/or Clinical Educator.

Identifies and communicates clinical staff practice variances to the appropriate Director

Qualifications/Specifications

  • Education: Graduate of an accredited program of nursing or social work required.  RN required, BSN preferred for nurses.
  • Licensure/Certification: Current state issued license required for any RN or state certification required for Social Worker.  Nurse may have license from a state within Nursing Compact.
  • Experience: Minimum of two years of case management experience with 1 or more years in a hospital setting preferred.

 

 

Position Summary

Responsible for the planning and coordination of wound care for AHH’s hospitalized patients. Manages day-to-day patient care processes including but not limited to: working with management and nursing staff to ensure the hospital is maintaining safe clinical practice; meeting TJC and CMS guidelines; coordinating with case management and appropriate outside agencies; collaborating with other departments as appropriate. Accurately manages expenses while providing high quality care.

Work Schedule

Forty hours per week, Monday through Friday with occasional weekend hours when necessary. Hours and days will vary to accommodate the needs of the department and hospital.

 Primary Duties

  • Provides leadership in the formulation of objectives, goals and policies for the wound care in the hospital.
  • Performs patient assessment in response to Wound Care consult, and as high-risk patients are identified during daily surveillance, collaborates on multi-disciplinary team to facilitate evidence-based wound care management.
  • In coordination with clinical services management, identifies the educational needs of all staff relative to advances in wound care treatments as well as changes in TJC and CMS requirements and ensures staff is trained accordingly.
  • Assumes responsibility for appropriate resources, including but not limited to, specialty wound care supplies and equipment as required.
  • Communicates post-discharge care needs to the multi-disciplinary team, such as Case Managers, Nurse, Providers, to effect for a safe and effective transition of care.
  • Serves as a role model in appearance and patient care focus.
  • Utilizes effective leadership communication techniques with physicians, staff, outside vendors, patients and ancillary departments.
  • Adheres to mission, vision and values of the hospital and follows objectives set by AHH administration.

Qualifications/Specifications

  • Education: Completion of accredited RN program. BSN preferred.
  • Licensure/Certification: Registered Nurse
  • Experience: Minimum one year wound care experience preferred.

Position Summary

This professional staff person is responsible for performing assessments, developing a plan of care and implementing and evaluating the care. The RN-Critical administers medications and treatments as ordered by physicians and in keeping with the current clinical nursing practice. Also responsible for directing, monitoring and evaluating the care delegated to non-licensed personnel. The RN-Critical leads the interdisciplinary care team for patients with primarily cardiovascular disease. In addition, the RN-Critical performs a range of technical services in a cross-functional mode to comprehensively serve patient needs. Assumes (under the direction of the Laboratory) responsibility for patient specimen testing, quality control, quality improvement and equipment maintenance.

Primary Duties

Patient Care:

  • Provides competent direct care and ensures the provision of a safe and comforting environment resulting in a high level of patient satisfaction.
  • Provides education to patients/families/significant others, incorporating population-specific criteria and assessment of readiness to learn.
  • Maintains patient confidentiality.
  • Maintains standard precautions.
  • Maintains all necessary documentation.
  • Facilitates discharge plan in collaboration with interdisciplinary team.
  • Demonstrates knowledge and ability to use necessary patient care equipment.
  • Coordinates response of the interdisciplinary team to emergency situations.
  • Performs Point-of-Care procedures in a timely manner according to established policy and procedure. Documents required information and complies with all Point-of-Care quality control standards.

Qualifications/Specifications

  • Education: Graduate of an accredited nursing program required.
  • Licensure/Certification: Registered Nurse with current state licensure or licensure from a state within the Nursing Compact required. BLS certification required prior to providing direct patient care.  Successful completion of ACLS certification is required for any Registered Nurse by completion of clinical orientation. Certifications will be renewed by recommended renewal date on the certification documentation.

Position Summary:

This position is responsible for admitting/registering patients to the appropriate department (i.e., clinic, hospital, emergency room, day patient) within the facility. Accumulates and enters all necessary demographic and billing information in the computer system with timeliness and accuracy. May act in the capacity of a cashier.

Primary Duties:

  • Admits/registers patients for office visit, procedure, diagnostic testing or admission to the hospital.
  • Explains policies, answer questions on patient admission and gathers all necessary information and signatures according to hospital policy and procedures.
  • If admitting patient to the hospital, assigns patient to a room, notifies designated nursing station of patients arrival and arranges transport of patient to the room.
  • Notifies appropriate outpatient departments when the patient has arrived and provides directions to the destination.
  • Performs pre-admission functions as defined in hospital policy.
  • May perform pre-certification/benefit verification processes in an efficient and timely manner.
  • UHC pre-certification is required on all IP stays within 24 hours of admission regardless of weekend or holidays.
  • Registration will contact UHC upon notification of IP status to initiate pre-cert.
  • Greets patients, families, and visitors arriving at the registration desk in a friendly, courteous manner.
  • Serves as liaison with clinical departments, patients and families regarding admission and registration processes.
  • Ensures patient and family needs are met and addressed while they are in lobby areas.
  • Remains focused on Delighting our Customers.
  • In collaboration with inpatient admission, OR, Cath Lab and Radiology, may coordinate the booking and scheduling of patients and transmit bookings to concierge throughout the shift.
  • May, in an active manner, solicit information from patients, doctors office staff and insurance companies to complete the Admission Questionnaire form and insurance pre-certification information.

Qualification/Specifications:

  • Education: High School graduate or equivalent required; Associate degree preferred.
  • Experience: Minimum of one year related experience (i.e., patient admissions, registration, scheduling, medical insurance) required; healthcare environment strongly preferred.