Surgical Technologist – AHH (FTD)

Responsible for assisting professional staff in providing care for the operative patient before, during and after surgery. This position requires thorough surgical knowledge and expertise to ensure proper instrumentation and supplies are available on the surgical field and/or in the operating room where the procedure is to be performed. Assists the sterile operative team, performs scrub and circulating duties in the operating room, performs routine and specialized housekeeping activities and applies principles of asepsis, infection control and medical ethics. Responsible for training newly assigned personnel. Assumes, under the direction of the Laboratory, responsibility for patient specimen testing, quality control, quality improvement and equipment maintenance.

Primary Duties

Patient Care:

Actively participates in direct patient care and ensures a safe and comforting environment.
Ensures patient equipment and supplies are available and in operating condition.
Performs clinical quality improvement activities such as patient satisfaction, physician satisfaction and staff satisfaction.
Prepares Operating Room and equipment by opening sterile supplies and instrumentation for procedures to be performed.
Demonstrates proficiency to operate and/or apply surgical equipment and instrumentation.
Assumes responsibility to maintain sterile technique and apply principles of infection control and medical ethics.
Functions as Scrub Assistant when needed; is able to assume primary and secondary scrub duties.
Demonstrates proficiency in interpreting patient status information during procedures.
Assists with specific and safe positioning of patient on operating table.
Anticipates needs of the surgeon with little or no prompting.
Interprets and relays physician orders/requests to other team members.
Assists nursing staff with preoperative patient preparation.
Counts sponges and related items with circulating nurse before and during surgical procedures.
Assists operative team with donning sterile gown/gloves and applying sterile drapes to surgical field.
Cares for surgical specimens on the sterile field.
Maintains sterile field in an organized manner so anyone can utilize at any time during the procedure.
Assists in transportation of patient to OR and/or PACU.
Demonstrates ability to react calmly and effectively in an emergency situation.
Performs Point of Care procedures in a timely manner according to established policy and procedure. Documents required information and complies with all Point of Care quality control standards.

Education: High School Diploma/GED required. Graduate of an accredited school of allied health services preferred.
Licensure/Certification: Valid certificate from Surgical Technologist program preferred (work experience of three (3) years will compensate for certification). Current BLS certification required..
Experience: Minimum of three years continuous experience in an operating room required.

Clinical Assistant – Vein & Vascular (some travel required) FTD

THIS POSITION REQUIRES DAY TRAVEL TO MULTIPLE OUTREACH CLINICS AROUND ARKANSAS

Job Summary:

This position is responsible for assisting clinical team members by performing a variety of duties for patients within the patient-focused care system and under the direction/supervision of a physician/mid-level provider, registered nurse and/or licensed practical nurse. Assumes, under the direction of the Laboratory, responsibility for patient specimen testing, quality control, quality improvement and equipment maintenance and for POC testing.

Primary Duties:

Ensures facility paperwork is available and actively participates in the admission process (i.e., patient arrival/check-in for clinic visit).
Actively participates in administering patient care and ensures a safe and comforting environment.
Responds to patients needs in a timely manner.
Performs/assists with positioning patients and transferring patients (i.e., from wheelchair to exam table or bed; from bed to chair, wheelchair or stretcher). Transports patients as needed.
Reports changes in condition to the nurse in a timely manner.
Maintains personal responsibility for professional growth and development.
Applies the knowledge of growth and development to appropriate patient populations.
Maintains patient confidentiality.
Maintains universal precautions.
May travel to satellite clinics.
Performs other assigned duties as directed by supervisor based on demonstrated competency.

Qualification/Specifications:

Education: High school diploma or G.E.D. required. Graduate of an accredited LPN or Medical Assistant program.
Licensure/Certification: If LPN – licensed to practice in the state of AR. If MA – certification preferred. BLS certification required upon hiret. Basic EKG skills required within 6 months of employment. Certification is to be renewed by recommended renewal date on certification card.
Experience: With LPN licensure, MA diploma, or MA certification, none required. Without, minimum of six (6) months continuous and recent patient care experience required, preferably in an acute care setting. Knowledge of EHR and ability to navigate EHR preferred. Minimum of two years related work experience required, preferably in a medical office setting. Knowledge of medical office terminology desirable. Must have proficient computer skills.

PBX Operator – Texarkana Clinic (FTD)

This position is responsible for all switchboard functions of receiving incoming calls, paging and placement of outgoing calls. This position requires exceptional customer service skills in addition to proficiency in PBX functions. Registration job functions are required. Employee must have the ability to work with minimum supervision.

Primary Duties

Always receives calls promptly and courteously and forwards appropriately.
Always displays a courteous and professional tone when paging.
Other assigned duties as directed by supervisor based on demonstrated competency.

Qualifications/Specifications:

Education: High School graduate or equivalent required.
Licensure/Certification: None required.
Experience: Minimum of 3 months experience, healthcare setting preferred.

Dishwasher – Culinary AHH (FTD)

Position Summary:

Responsible for maintaining a clean supply of small equipment for production area and for maintaining a clean supply of dishes and utensils. Additional responsibilities include cleaning and sanitizing the meal delivery carts.

Primary Duties

Sets up and breaks down the dish machine daily.
Maintains cleanliness of dietary hand sinks and floors and disposes of trash.
Sorts and washes all dishes from cafeteria and patient rooms, utilizing prescribed infection control procedures.
Records dish machine rinse temperatures at each meal washing service.
Sorts, scrubs and disinfects all pots and pans utilizing prescribed infection control procedures.
Follows directives on placement of clean dish, utensil and pan storage.
Demonstrates a working knowledge of all chemical products used in the operation of the dish machine and in the cleaning procedures performed.
Keeps dish room, utility room and pot and pan room clean and orderly and free form standing water.
Assists with assembly for tray line service. Delivers and retrieves delivery carts as needed.
Cleans and sanitizes delivery carts.
Performs assigned duties of this department according to the disaster plan.

Qualification/Specifications:

Education: High school graduate or GED required.
Licensure/Certification: None
Experience: One year food service/dishwasher experience preferred. Hospital experience desired.

Clinic Coordinator – Main Clinic (FTD)

Position Summary:

This position is responsible for scheduling, financially clearing, and pre-registering patients via telephone. This position is also main point of contact for physician referrals to the clinic. This position includes obtaining and entering demographic and insurance information. This employee will place daily calls to various insurance companies for authorization/notification and benefits verification purposes. Other required duties include point of service cash collection, close interaction with internal and external administrative liaisons and additional obligations as assigned.

Work Schedule:

Varied shifts, Monday through Friday. May include some weekends dependent on business need.

Primary Duties:

Schedules / pre-registers patient which includes obtaining and entering demographic and insurance information.
Financially clears patients which includes verifying insurance and benefit information per the patient’s insurance plan.
Contacts various insurance companies on a daily basis for insurance authorization/notification and verification purposes.
Calls patient to advise of any deductible or co-pay due at time of appointment.
Accesses and utilizes various online resources for benefits verification purposes.
Ensures all requested patients from a facility have been pre-registered in a timely manner.
Ensures all POS cash is collected and posted according to the policy and procedure guidelines outlined in the department.
Refers patients with financial issues who are unable to make appropriate payment arrangements to the facility financial counselor for handling.
Interacts with various internal and external administrative liaisons.
Knowledgeable of Managed Care as well as Medicare, Medicaid and other third-party payers. Performs all other duties as directed to provide the most efficient service to the hospital in a manner that supports and/or supplements the overall effectiveness of the department and the hospital. Coordinates with Patient Support Specialists and other clinic departments to coordinate patients.
This position is designated as a safety sensitive position because of the essential duties of the job involves critical medical care to patients. A lapse in attention to detail may constitute a threat to health or safety resulting in injury, illness or death. This position is required to work in a constant state of alertness in a safe manner.

Qualifications/Specifications:

Education: High School diploma or GED required.
Licensure/Certification: None required.
Experience: Minimum of three years’ experience in a related field (i.e., patient admissions, registration, insurance verification). Previous healthcare experience preferred.

PBX Operator – Hospital (FTD)

Primary Duties

Always receives calls promptly and courteously and forwards appropriately.
Always displays a courteous and professional tone when paging.
Other assigned duties as directed by supervisor based on demonstrated competency.

Qualifications/Specifications:

Education: High School graduate or equivalent required.
Licensure/Certification: None required.
Experience: Minimum of 3 months experience, healthcare setting preferred.

Patient Care Partner – Progressive Critical Care Unit – FTD

Position Summary

This position is responsible for assisting clinical team members by performing a variety of duties for patients within the patient-focused care system and under the direction/supervision of a registered nurse. Assumes, under the direction of the Laboratory, responsibility for patient specimen testing, quality control, quality improvement, and equipment maintenance.

Primary Duties

Primary Functions:

Always greets patients courteously and makes comfortable with department/surroundings.
Ensures admission chart is ready and actively assists with admission process (ID band, computer information, and consent form).
Actively participates in administering patient care and ensures a safe and comforting environment.
Responds to patients needs in a timely manner.
Assists patients with ADLs, including meals, bathing and hygiene needs.
Performs/assists with range of motion exercises and progressive ambulation as directed by RN.
Performs/assists with positioning patients and transferring patients from bed to chair or wheelchair or stretcher. Transports patients as needed.
Reports changes in condition to the RN in a timely manner.
Maintains personal responsibility for clinical growth and development.
Applies the knowledge of growth and development to appropriate patient populations.
Maintains patient confidentiality.
Maintains standard precautions.
Performs Point of Care procedures in a timely manner according to established policy and procedure. Documents required information and complies with all Point of Care quality control standards.

Qualifications/Specifications

Education: High school graduate or G.E.D. certificate required.
Licensure/Certification: None required. CNA, MA and/or paramedic certification (National Registry of Emergency Medical Technician (NREMT) paramedic certification) preferred. BLS certification required within the first 30 days of employment. Certification is to be renewed by recommended renewal date on certification card. Basic EKG skills required within 6 months of employment.
Experience: With CNA, MA and/or paramedic certification, no experience required. Without CNA, MA or paramedic certification, minimum of one year patient care experience in a nursing home or hospital (acute care setting preferred) or one year nursing school required.

Pharmacy Tech – PTD

Responsible for assisting the pharmacist in the pharmaceutical care services for the hospital. Prepares and processes medication under the supervision of a pharmacist, checks nursing units for proper medication storage, performs bulk compounding and records patient or medication information on computer for validation of pharmacist, as required by State law. Prepares IVs and sets up TPN compounder for pharmacist compounding. Orders, stocks and transports pharmaceutical supplies as needed. Responds to patients, families, visitors and employees in a courteous, collaborative manner. Considers unique patient needs and demonstrates age-specific competencies.

Work Schedule

Flexible schedule to cover all shifts and weekends as hospital needs demand.

Primary Duties

Patient Care:

Performs skills specific to the licensure requirements of this position.
Completes work in accordance with department and hospital policies and procedures.
Ensures work is thorough and accurate.
Able to respond to variation in workload.
Demonstrates willingness to learn.
Willingly accepts additional duties and responsibilities as requested by the pharmacist.
Works closely with the supervising pharmacist and the pharmacy buyer.
Demonstrates effective organizational skills.
Requires minimal supervision.
Shows initiative and self-direction.
Has knowledge of department and hospital policies and procedures as related to this position.
Demonstrates good mathematical skills.
Documents and communicates information in a clear and legible manner.
Documents in the appropriate areas.
Ensures documentation is complete and done in a timely manner.
Ensures documentation reflects the performance of the appropriate scope of duties for the Pharmacy Technician.
Achieves and maintains appropriate level of computer skills to perform duties.
Maintains confidentiality and privacy of patients and families at all times.
Acts in a professional, respectful manner in the workplace. Treats patients, families and co-workers with dignity and respect at all times. Accepts direction and delegation in a positive, professional manner.
Demonstrates a consistent awareness of patient, family and staff safety, including infection control risks.
Completes work in a timely manner. Actively seeks out direction from RPH for assignments when work is done.
Completes continuing education courses as required to maintain technician certification annually.
Maintains IV certification by completing didactic course / exam yearly.
Prepares basic IVs under the supervision of a pharmacist.
Sets up IV compounder for cardioplegic and TPN solution preparation by a pharmacist.

Qualifications/Specifications:

Education: High school diploma or G.E.D. required.
Licensure/Certification: Arkansas State Board Pharmacy Technician license required. PTCB certification preferred.
Experience: None required. Hospital pharmacy experience preferred.

Business Development Specialist – Marketing (FT)

Position Summary

The Business Development Specialist serves to strengthen hospital-physician relationships and increase patient referrals/admissions for the hospital by developing and maintaining relationships with physician practices and office staff. By instituting a dual customer service and marketing approach, the Business Development Specialist helps to boost referring physician satisfaction and loyalty and maintain profitable hospital-physician relations within a specific geographical region. This job includes, but is not limited to, promoting the hospital to a variety of physician populations, conducting physician sales calls, and developing/implementing strategies to enhance communications with physicians and other health care providers and increase volume for the hospital, conducting market assessments, analyzing physician needs and ensuring customer satisfaction.

Work Schedule

Forty hours per week (M-F, 8am-5pm), but more time may be required for occasional weekend and evening activities. Primarily works outside the office, with the majority of their time spent traveling to outlying hospitals and physician offices.

Primary Duties

Develops, maintains and strengthens positive relationships with referring physicians to increase hospital market share.

Identifies and targets physicians with best opportunities for increased referrals/admissions to the hospital.
Maintains profile on each physician, practice and office staff, and monitors physicians’ referral patterns.
Works to develop and implement physician outreach strategies and continually updates top physician targets list.
Contacts referring physicians and medical staff offices on a regular basis to initiate and/or maintain relationships, communicate hospital updates, obtain service feedback and provide educational information.
- Prioritizes meetings based on level of loyalty, satisfaction and consistency of referral patterns.
- Customizes meetings to each physician’s interests and needs.
- Grants priority meetings to physicians with the most opportunity to increase referrals OR who have recently expressed negative feedback.
- Plans and conducts standing/routine meetings and phone conferences with physicians who have high referral numbers.
- Leverages hospital administrators and physician leaders in site visits as needed.
Consistently provides timely and effective follow-up after each physician meeting and patient referral.
- Serves as liaison between medical staff, referring physicians and the hospital regarding requests, questions and concerns about patients referred.
- Assists in providing timely reports and supporting documentation for referring physicians of any acute care rendered for their patients.

Maintains communication and complaint resolution processes to ensure high service quality and physician satisfaction.

Proactively solicits feedback during physician visits.
Fosters accessibility of hospital specialists for referring physicians’ questions and concerns.
Relays physician concerns immediately to the Sr. Business Development Specialist and ensures timely action and follow-up.
Serves as liaison between medical staff and referring physicians regarding requests and referred patients to ensure continuum of communication and care.

Compiles, analyzes and communicates market intelligence from physician meetings.

Writes trip summaries for each physician visit and maintains in a log or database, with all sales conversations, market intelligence, concerns/complaints, compliments, referral data, questions and follow-up steps outlined.
Collects physician referral data and works to analyze physician referral and satisfaction data.

Provide continuing education on new technologies, procedures, and medical staff.

Maintains knowledge of all hospital programs, processes and policies, as well as general market issues and volume trends.
Works with hospital physicians to stay up to date on latest clinical technologies, procedures and services, and communicates these to referring physicians.
Organizes educational sessions, luncheons and dinners for referring physicians and staff with approval.
Invites referring physicians and nurses to visit the hospital and/or clinic(s) and arranges tours as appropriate.

Serves as an integral part of the Marketing team.

Assists in the development of strategic plan for increasing physician referrals.
Assists in the development of marketing communication and collateral.

Adheres to strict confidentiality both internally and externally.

Qualifications/Specifications

Education: Bachelor degree in business, marketing, management, communications, nursing, healthcare administration or related field required.
Experience: Minimum of two (2) years’ experience in healthcare sales and/or marketing strongly preferred (will consider professional-level healthcare experience, including ongoing coordination/communication with physicians, in lieu of sales and marketing). Experience in specialty area (i.e., bariatrics, wound care, peripheral vascular disease) preferred.

Registered Nurse – Emergency Room (FTD)

Position Summary

This professional staff person is responsible for performing assessments, developing a plan of care and implementing and evaluating the care. The RN-Critical administers medications and treatments as ordered by physicians and in keeping with the current clinical nursing practice. Also responsible for directing, monitoring and evaluating the care delegated to non-licensed personnel. The RN-Critical leads the interdisciplinary care team for patients with primarily cardiovascular disease. In addition, the RN-Critical performs a range of technical services in a cross-functional mode to comprehensively serve patient needs. Assumes (under the direction of the Laboratory) responsibility for patient specimen testing, quality control, quality improvement and equipment maintenance.

Primary Duties:

.Documents findings and communicates all pertinent information to interdisciplinary team members as appropriate.
Collaborates with interdisciplinary team members in the development, evaluation and revision of the plan of care as appropriate to meet the patient’s needs and goals.
Provides competent direct care and ensures the provision of a safe and comforting environment resulting in a high level of patient satisfaction.
Assists healthcare team members in the understanding of hospital policies and procedures.
Provides education to patients/families/significant others, incorporating population-specific criteria and assessment of readiness to learn.
Maintains patient confidentiality.
Maintains standard precautions.
Administers medications and completes treatments according to hospital policy and within population-specific parameters.
Maintains all necessary documentation.
Facilitates discharge plan in collaboration with interdisciplinary team.
Demonstrates knowledge and ability to use necessary patient care equipment.
Coordinates response of the interdisciplinary team to emergency situations.
Performs Point-of-Care procedures in a timely manner according to established policy and procedure. Documents required information and complies with all Point-of-Care quality control standards.
Qualifications/Specifications:
- Education: Graduate of an accredited nursing program required.
- Licensure/Certification: Registered Nurse with current state licensure or licensure from a state within the Nursing Compact required. BLS certification required within 30 days of employment and prior to providing direct patient care. Successful completion of ACLS certification is required for any Registered Nurse by completion of clinical orientation. PALS certification required within 90 days of employment. Certifications will be renewed by recommended renewal date on the certification documentation.