Days Archives - Arkansas Heart Hospital

Administrative Assistant to ENCORE Administration – PT

The Administrative Assistant to Administration is responsible for providing primary administrative/clerical support to the Administrative Team (CAO, CCO) and will assist in the overall function of the Administrative department.

Primary Duties

Administrative Functions:

Maintains calendar, travel needs, meeting appointments and administrative planning for executive management.
Provides administrative support to CAO, CCO through:
Scheduling appointments;
Managing calendar;
Coordinating meetings;
Managing travel plans;
Following through on open issues;
Initiating tasks/follow through;
Assisting with time management;
Maintaining accountability for responsibilities/tasks.
Makes required preparations for executive management and Board meetings through:
Communications, logistics and conference room scheduling;
Scheduling appointments/invitations/reminders as needed;
Coordinating travel arrangements when needed;
Preparing Board/committee packets;
Preparing thorough meeting minutes for staff/Board meetings.
Prepares and maintains monthly meeting calendar.
Prepares and maintains Administrator On-Call calendar.
Records and maintains committee meeting minutes through use of shorthand or fast longhand to maintain an accurate record of decision and actions.
Responds promptly to patient, physician, staff and visitor needs with courtesy.
Types memorandums, policies, committee minutes, manuals, letters, forms and other general typing as needed for Administration.
Orders office and stockroom supplies as needed in a cost effective/efficient manner.
Maintains neat and legible records, files and logs as appropriate.
Resolves routine problems with minimal disruption in a timely manner.
Coordinates work duties to achieve maximum productivity and efficiency.
Effectively and professionally communicates with staff to facilitate open communication.
Performs clerical duties, such as answering telephones, directing inquiries, setting up/maintaining files, sorting/distributing mail.
Manages incoming and outgoing Administrative mail.

Patient Satisfaction:

Compiles and communicates all patient satisfaction data with Patient Satisfaction Committee. Coordinates with departments to improve patient satisfaction.
Investigates and responds to patient calls/letters.
Provides information useful in meeting patient needs, exceeding patient expectations and continuously improving the quality of patient care.
Provides weekly communication to Patient Satisfaction Committee regarding patient complaints.
Produces a written report of patient compliments and complaints and forwards report to the Education Committee on a monthly basis to post to Health Stream.
Always maintains confidentiality of patient, family of patient and staff.
Collects and evaluates patient satisfaction survey results and coordinates necessary follow-up.
Ensures communications are followed through appropriately via a formal system to address both compliments and complaints.

Qualifications/Specifications:

Education: High School diploma or equivalent required. Associate degree and/or some college coursework preferred
Licensure/Certification: None required.
Experience: Minimum of two years experience providing senior- or executive-level administrative support required. Hospital or other healthcare setting preferred.

Financial Counselor – FT

This position is primarily responsible for payment arrangements made for all inpatient and outpatient cases scheduled to enter the facility/clinic. This position works closely with the Case Management Team, Lead Registration Specialist and the Business Office. Responsible for delivering and explaining the Medicare Important Message to patients with Medicare coverage. May research all accounts for previously unidentified insurance and review all accounts that have a patient balance and are over 45 days outstanding. Works collaboratively with other departments to ensure the appropriate paperwork is signed and filed. This person requires excellent customer service skills and the ability to work with minimal supervision.

Primary Duties

Patient Accounts Duties:

Greets patients, families and visitors in a friendly, courteous manner.
Determines patient responsibility and performs appropriate Point of Service collection.
Pre-screens patients for Medicaid eligibility and refers them, as appropriate, to the onsite Medicaid Advocate Services for Healthcare (MASH) representative for additional Medicaid eligibility review and application.
Screens patients for the hospital/clinics financial assistance (i.e., charity) program by determining whether federal poverty guidelines are met; notifies appropriate Business Office personnel of approved coverage so the hospital/clinic bills accordingly.
Monitors in-house patients for continued stay authorizations. Works with Case Management on continued authorization issues.
Notifies Business Office management of any non-covered accounts or accounts where the patient responsibility is excessive.
Communicates with Business Office management on any issues of concern.
Monitors patient accounts for any collections that are required.
Serves as liaison with clinical departments, patient and families regarding admission and registration processes.
Provides detailed explanation of the Important Message from Medicare to Medicare beneficiaries and obtains signatures of same.
Ensures the Important Message is placed on the patient chart and explained to the patient within 48 hours of admission and again two days prior to the discharge date.
Assists in developing recommendations to maintain efficient and effective scheduling, precertification, and benefits verification processes.
Performs other duties as directed to provide the most efficient service to the hospital/clinic in a manner which supports the overall effectiveness for the department and the hospital/clinic.

Collections Duties:

Identifies all delinquent accounts according to the collection guidelines.
Obtains appropriate information necessary to review delinquent accounts.
Identifies source of payment for delinquent accounts.
Contacts delinquent accounts and performs collection actions as required by practice guidelines.
Investigates third-party sources of payment.
Evaluates patient financial status and establishes budget payment plans for appropriate patients.
Sends pre-collection notices.
Reviews accounts for assignment to an external collection agency.
Answers patient questions concerning bills.
With the agreement of Business Office management, makes adjustments to patients accounts according to guidelines of practice.
Processes daily credit card payment report.
Responsible for proper collection techniques and confidentiality of patient information.
Other duties as assigned.

Education: High school degree or equivalent.
Licensure/Certification: None required.
Experience: Minimum two years financial experience required. Hospital and/or medical office experience preferred.

PBX Operator – El Dorado Clinic (FTD)

This position is responsible for all switchboard functions of receiving incoming calls, paging and placement of outgoing calls. This position requires exceptional customer service skills in addition to proficiency in PBX functions. Registration job functions are required. Employee must have the ability to work with minimum supervision.

Primary Duties

Always receives calls promptly and courteously and forwards appropriately.
Always displays a courteous and professional tone when paging.
Other assigned duties as directed by supervisor based on demonstrated competency.

Team Lead Duties (if assigned)

Ensures training and mentoring of new PBX operators occurs within the team and monitors for additional training if needed
Communicates all changes to staff in writing
Ensures that PBX operators follow the appropriate protocol when taking calls. Ensures the tasks are appropriately assigned and if additional training is needed with facilitate.
Ensures proper coverage exists at all times to ensure no delays in answering incoming calls
Ability to write clearly and concisely, handle necessary scheduling issues and coordinate between staff and clinical team
Monitor and approves time off request for staff members and communicates with management daily to ensure proper coverage is maintained

Education: High School graduate or equivalent required.
Licensure/Certification: None required.
Experience: Minimum of 3 months experience, healthcare setting preferred.

Registered Medical Assistant – CHF Clinic (FTD)

Position Summary

This position is responsible for assisting clinical team members by performing a variety of duties for patients within the patient-focused care system and under the direction/supervision of a physician/mid-level provider, registered nurse and/or licensed practical nurse. Assumes, under the direction of the Laboratory, responsibility for patient specimen testing, quality control, quality improvement and equipment maintenance and for POC testing.

Work Schedule

Monday through Friday, 8:00 am – 5:00 pm, but with flexibility to cover all hours based on clinic/patient needs.

Primary Duties

Primary Functions:

Ensures facility paperwork is available and actively participates in the admission process (i.e., patient arrival/check-in for clinic visit).
Actively participates in administering patient care and ensures a safe and comforting environment.
Responds to patients’ needs in a timely manner.
Performs/assists with positioning patients and transferring patients (i.e., from wheelchair to exam table or bed; from bed to chair, wheelchair or stretcher). Transports patients as needed.
Reports changes in condition to the nurse in a timely manner.
Maintains personal responsibility for professional growth and development.
Applies the knowledge of growth and development to appropriate patient populations.
Maintains patient confidentiality.
Maintains universal precautions.
May travel to satellite clinics.
Performs other assigned duties as directed by supervisor based on demonstrated competency.

Qualifications/Specifications

Education: High school diploma or G.E.D. required (if hired after January 1, 2003). Medical Assistant program diploma required
Licensure/Certification: Registered Medical Assistant Certification required. BLS certification required. Basic EKG skills required within 6 months of employment. Certification is to be renewed by recommended renewal date on certification card.
Experience: With MA diploma, MA certification or Bachelor degree, none required. Without MA diploma, MA certification or Bachelor degree, minimum of six (6) months continuous and recent patient care experience required, preferably in an acute care setting. Knowledge of EHR and ability to navigate EHR preferred.

Accounts Payable Supervisor

Position Summary

This accounting position is responsible for supervising the Accounts Payable function, the Accounts Payable staff and assisting the accounting department as needed. This position works closely with Materials Management personnel and vendors on accounts payable issues. This person will also strive to improve current processes and systems. This position also works on special projects and analyses as required and assists the Accounting Department team as needed. This position requires diligence, flexibility and attention to detail due to the fast-paced environment.

Work Schedule

8 a.m. to 5 p.m. Monday through Friday. Hours and days may vary to meet departmental work deadlines

Primary Duties

Directly supervises the AP team in day to day duties. These include, but not limited to:

Entering and matching invoices
Producing accurate AP related reports
Timely attention to all customers (internal and external)
Work with Accounting, AP team, IT team and contractors to ensure that software functionality is utilized to its fullest to achieve the most efficient results.
And ensure that weekly AP payment runs are timely and within budgeted allotment.
Manage vendor assignments of staff
Responsible for weekly internal reporting including but not limited to invoice productivity and invoice aging
Responsible for providing payment register support for review and sign off

Willingly cross trains on essential functions of other Accounting staff and assists in other areas as needed.

Ensures documents are maintained electronically.

Performs other duties as assigned.

Qualifications/Specifications

Education: Bachelor’s degree or equivalent preferred.
Licensure/Certification: None required.
Experience: Minimum of five years experience in accounts payable required. Minimum of three years supervisor experience preferred. Healthcare experience preferred.

PBX Operator – Clinic (FTD)

Primary Duties

Always receives calls promptly and courteously and forwards appropriately.
Always displays a courteous and professional tone when paging.
Other assigned duties as directed by supervisor based on demonstrated competency.

Team Lead Duties (if assigned)

Ensures training and mentoring of new PBX operators occurs within the team and monitors for additional training if needed
Communicates all changes to staff in writing
Ensures that PBX operators follow the appropriate protocol when taking calls. Ensures the tasks are appropriately assigned and if additional training is needed with facilitate.
Ensures proper coverage exists at all times to ensure no delays in answering incoming calls
Ability to write clearly and concisely, handle necessary scheduling issues and coordinate between staff and clinical team
Monitor and approves time off request for staff members and communicates with management daily to ensure proper coverage is maintained

Education: High School graduate or equivalent required.
Licensure/Certification: None required.
Experience: Minimum of 3 months experience, healthcare setting preferred.

Advanced Practice Provider – Vein & Vascular Clinic (FT)

Position Summary:

Advanced Practice Registered Nurses (APRNs) collaborate with physicians and work with other healthcare providers as needed to individualize the healthcare needs of their patients. APRNs provide diagnosis and treatment of health problems; focus on the effects health problems have on the patient and the family; explain health problems and the effects of medications; emphasize wellness and self-care; and manage their own case load.

APRNs with prescriptive authority maintain a current collaboration agreement with a physician (as well as a physician who is available in their absence) who contractually agrees to be available for consultation and referral while maintaining the appropriate contracts as required by the Arkansas State Board of Nursing.

APRNs perform physical exams; order/ interpret lab and radiologic studies; diagnose and treat acute and chronic health problems; provide health maintenance; and promote healthy lifestyles for patients.

Primary Duties:

Conducts comprehensive patient assessments according to patient’s presenting symptoms and progress
Documents findings and communicates all pertinent information to interdisciplinary team members and collaborative physician(s) as appropriate
Coordinates with interdisciplinary team members in the development, evaluation, and revision of the plan of care as appropriate to meet the patient’s needs and goals
Provides competent care and ensures the provision of a safe and comforting environment resulting in a high level of patient satisfaction.
Provides education to patients/families/significant others.
Maintains patient confidentiality
Maintains standard universal precautions
Prescribes and administers medication as outlined by prescriptive authority contract and completes treatments according to policies.
Maintains and completes all required patient record documentation.
Directs admission and discharge medications, writing prescriptions, outlining dietary restrictions, discharge identifying discharge medications, writing prescriptions, outlining dietary restrictions, discharge activities and follow up appointments to facilitate discharge process.
Utilizes critical thinking skills and decision making at an advanced level.

Advanced Practice Nurse Responsibilities: To the extent consistent within the scope of his/her practice permitted by the Arkansas State Board of Nursing, the Advanced Practice Registered Nurse performs the following:
Facilitates admission processes, treatment plans and discharge processes under the guidance and direction of collaborative physician(s).
Conducts rounds on all patients as requested by the collaborative physician(s), conducts assessments, identifies health status, establishes diagnosis, reviews x-ray and lab data, reviews medications and hemodynamics status, and provides treatment plans based on collaborative physician direction.
Documents patient progress, treatment and discharge orders per protocols and completes discharge summary and other required documentation.
Provides direct patient care interventions per established protocols and credentialing.
Facilitates on-going education and coordination of care through communications with patient, staff, and collaborative physician. Coordinates patient care and consultation with physicians, appropriate office personnel, team members, and peers.
Works closely with Case Management and PI Coordinator in evaluating quality of care. Identifies opportunities for improvement and facilitates implementation of new treatment protocols.
Works closely with Education Coordinator and Business Development to facilitate in-service and educational opportunities for staff and community events.
Facilitates clinical practicum/training for other teaching institutions and serves as a clinical resource.

Qualifications/Specifications:

Education: Graduate of an accredited Master’s level program of nursing education that fulfills completion requirements for Advanced Practice Registered Nursing. Will consider grandfathered BSN graduates that have fulfilled educational requirements to obtain Advanced Practice licensure as required by the Arkansas State Board of Nursing.
Licensure/Certification: Possession of an active current Arkansas Registered Nurse license and an Arkansas Advanced Practice Nurse license, active current certification by a nationally certifying body, current BLS and ACLS certifications. Eligible for or has current Medicare provider number and DEA registration. Certification(s) is to be renewed by recommended renewal date on certification card.
Experience: Minimum of one-year experience as an acute care nurse practitioner preferred.

Payroll Specialist – (FT) Accounting

Position Summary

This finance position’s primary responsibility is to be the backup to the payroll administrator performing the payroll processing functions. This position will also perform payroll/labor analysis, as well as any other accounting related functions. The individual in this position must execute payroll independently and on time when needed. The Payroll Specialist will work with the Financial Accountants and Managers on special projects and analysis as required and will assist the Human Resources Director as needed. This position requires diligence, flexibility and attention to detail due to the fast-paced environment.

Work Schedule

8 a.m. to 5 p.m. Monday through Friday. Hours and days may vary to meet Payroll & Accounting work deadlines. This is not a remote position.

Primary Duties

Payroll:

As the payroll processing backup, gain the knowledge to prepare and complete the payroll cycle as listed below:

Review time records and other payroll data for accuracy, policy compliance and appropriateness and enter data into payroll system.
Preview payroll runs for accuracy and ensure payroll data balances prior to processing payroll.
Prepare and deliver manual payroll checks in a timely manner as required. Delivery is between the business office at Westlake and the Little Rock Hospital (.3 miles)
Ensure compliance with federal, state, and local tax payments.
Independently and accurately prepare various payroll reports.
Analyze various aspects of payroll to provide critical information to Accounting and HR.
Maintain payroll files in a confidential, organized, and thorough manner.
Complete all payroll functions accurately and within required time frames.

Accounting/Reporting:

Assist other members of the Accounting Team in Reporting functions
Prepare labor distribution reports for departmental leaders throughout the organization
Regularly audit payroll items including employee PDO, special pay and incentives, and work to resolve issues as needed
Assist in the budgeting process as it primarily relates to the salaries and wages portion of the financial statements.

Qualifications/Specifications

Education: High School diploma and prior payroll processing is required
Licensure/Certification: None
Experience: Minimum of three years’ experience in payroll processing with an emphasis in Healthcare Payroll preferred.

Cath Lab Coordinator (RN or RT) FTD

Position Summary

Coordinates the daily procedure schedule ensuring each lab is staffed appropriately during the day. Responsible for ensuring the Cath Lab runs at the highest level of efficiency possible.

Work Schedule

12 hour shifts with flexible schedules to cover all shifts and weekends including call, as hospital needs demand.

Primary Duties

Manages the Cath Lab’s daily procedure schedule and communicates with Scheduling as needed regarding any questions.
Communicates with physicians prior to their scheduled cases to ensure they will be on time and informs them of any delays.
Ensures each lab is staffed appropriately throughout the day.
Manages the Cath Lab staff lunch schedule.
Ensures all vendors who walk into the Cath Lab are signed in to RepTrax and are only there by a physician’s request or for a specific procedure.
Communicates with Cath Lab supply staff and hospital supply staff to ensure each lab never has a supply shortage during a case.
Calls Day Patient or In-Patient floors to pre-op upcoming patients and instructs the Cath Lab transporter appropriately.
Before the end of each day, documents the next day’s procedure schedule and checks for appropriate staffing.
Calls the Concierge Desk as needed to communicate procedure updates/delays.
Overall, ensures the Cath Lab runs at the highest level of efficiency possible.

Qualifications/Specifications

Education: Licensed Registered Nurse or licensed Radiology Technologist.
Licensure/Certification: ACLS/BLS required within 30 days of employment.
Experience: None required. Previous experience in a hospital cath lab is preferred.

Pharmacy Technician -Main Clinic (FTD)

Position Summary

Responsible for assisting the pharmacist in the pharmaceutical care services for the hospital. Prepares and processes medication under the supervision of a pharmacist, checks nursing units for proper medication storage, performs bulk compounding and records patient or medication information on computer for validation of pharmacist, as required by State law. Prepares IVs and sets up TPN compounder for pharmacist compounding. Orders, stocks and transports pharmaceutical supplies as needed. Responds to patients, families, visitors and employees in a courteous, collaborative manner. Considers unique patient needs and demonstrates age-specific competencies.

Work Schedule

Flexible schedule to cover all shifts and weekends as hospital needs demand.

Primary Duties

Patient Care:

Performs skills specific to the licensure requirements of this position.
Completes work in accordance with department and hospital policies and procedures.
Ensures work is thorough and accurate.
Able to respond to variation in workload.
Demonstrates willingness to learn.
Willingly accepts additional duties and responsibilities as requested by the pharmacist.
Works closely with the supervising pharmacist and the pharmacy buyer.
Demonstrates effective organizational skills.
Requires minimal supervision.
Shows initiative and self-direction.
Has knowledge of department and hospital policies and procedures as related to this position.
Demonstrates good mathematical skills.
Documents and communicates information in a clear and legible manner.
Documents in the appropriate areas.
Ensures documentation is complete and done in a timely manner.
Ensures documentation reflects the performance of the appropriate scope of duties for the Pharmacy Technician.
Achieves and maintains appropriate level of computer skills to perform duties.
Maintains confidentiality and privacy of patients and families at all times.
Acts in a professional, respectful manner in the workplace. Treats patients, families and co-workers with dignity and respect at all times. Accepts direction and delegation in a positive, professional manner.
Demonstrates a consistent awareness of patient, family and staff safety, including infection control risks.
Completes work in a timely manner. Actively seeks out direction from RPH for assignments when work is done.
Completes continuing education courses as required to maintain technician certification annually.
Maintains IV certification by completing didactic course / exam yearly.
Prepares basic IVs under the supervision of a pharmacist.
Sets up IV compounder for cardioplegic and TPN solution preparation by a pharmacist.

Qualifications/Specifications:

Education: High school diploma or G.E.D. required.
Licensure/Certification: Arkansas State Board Pharmacy Technician license required. PTCB certification preferred.
Experience: None required. Hospital pharmacy experience preferred.