Position Summary

The IT Intern’s primary responsibility is to build relationships with clinical and administration staff and provide outstanding technical consulting and support to allow a great patient experience.

Looking for an individual that is excited about working for a company that is growing with a great culture and will be an example of living the Core Values of Arkansas Heart Hospital:  Highest Expectations in Quality, Excellence through Innovation, Accountability through Ownership, Resilience without Compromise, Teamwork with Results.

Primary Duties

• Build relationships with Physicians and Hospital staff and provide outstanding technical consulting and support to allow a great patient experience
• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Travel as needed to support remote clinics throughout the state.
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications.
• Notify customer and third-party service providers of issues, outages and remediation status.
• Participate in meetings as required.
• Perform specific MIS tasks based on user needs and requests.
• Follow all applicable policies relating to purchasing and contracting.
• Deal with vendors to resolve technical problems.
• Adhere to all hospital and departmental safety policies.
• Adhere to the hospital’s Exposure Control Plan.
• Maintain confidentiality of all personnel, patient, financial and other information.
• Perform other tasks as assigned.

Work Schedule

4-8 hour shifts including some nights, weekends and holidays.

Qualifications/Specifications

• Education: High School Diploma or GED required.
• Licensure: None required.
• Experience: General technology troubleshooting for PC’s and Mac, and mobile devices.
• Essential Technical/Motor Skills: Able to manipulate various types of computer and telecommunications equipment and peripherals.